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BP Pulse provide the charger and standard installation for Motability for Customers who choose electric Vehicles.However,there have been a number of issues with regard to installation, the reliability of such units and the Phone App that should allow you to access control over the unit in particular to schedule charging at off peak periods.Their Customer service has been found to be lacking and fail to respond to complaint.
BP Pulse has recently featured on the BBC Watchdog/One Show Programme with regard to the above .
Due to have an Electric Vehicle ,I have crossed paths with them and have not been that enamoured and have decided to go with another supplier which will I have to pay for.
I have expressed my concerns to Motability regards this situation and unfortunately their response was as expected.They state that they are aware of complaints regarding this Company including those from Motability Customers and are working with BP Pulse to resolve them.Blah Blah Blah.
Apparently it’s a standard Charger good enough for Motabilty customers which will be upgraded in February next year.
I am frustrated that Motabilty were fully aware of the issues regarding these Chargers for sometime and once more failed to deal robustly with these matters.It doesn’t even warrant a mention on their website so that contact details were available in order to resolve issues with them directly.They left that to BP Pulse.
If you wish to complain to Motabilty regarding this charger and associated issues his name is Mark Gallagher who is a Manager for the BP Pulse installations.