BMW London

  • Creator
    Topic
  • #258103
    kk
    Participant

      Hi there fellow motability alliance

      my first time creating a topic hoping for some useful information

      thanks in advance

      Can anyone suggest a BMW dealer in London that has given you good customer service and support please

      as I’ve seen on other topics seems like most are uninterested as soon as you mention motability which is so down heartening

       

       

    Viewing 25 replies - 1 through 25 (of 29 total)
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      Replies
    • #258135
      ik_a9@
      Participant

        Hi

        i have been speaking to a guy at Stephen James Enfield BMW.
        He is patient, calm, leaves you alone, arranges test drives and doesn’t mind Motability customers. This is my experience. Conversely the Stephen James staff in Woolwich were shockingly bad.

        Atif Riaz

        atif.riaz@stephenjames.co.uk

        020 8443 8443
        Unit 1 Martinbridge Estate, Lincoln Road
        Enfield
        EN1 1SP
        United Kingdom

        #258209
        kk
        Participant

          Thank you so much for the response #ik_a9@

          I took a chance after my post and contacted Park Lane of all places

          spoke to a gentleman called Ryan

          very helpful very straight forward which I liked hopefully I’ll make a appointment for next week to check out the X2

          the price for the IX1 & I4 Msports are just priced to high for motability in my opinion

          Thanks again

           

           

          #258262
          Jackthelad1
          Participant

            Hi I’m new to the forum just thought I’d share my experience!
            Today I cancelled my i4 order and switched to the x2 m sport with the tech and pro packs. I had ordered the i4 sport from bmw park lane in August and still hadn’t received a build slot. As soon as I see the x2 had been added to the scheme I decided to swap. Initially I was going to upgrade to the m sport i4 pro pack but the ap was just too high for a 3 year lease. While the i4 is a stunning car, I couldn’t be happier with my decision. I see the x2 in the showroom today and wow in the flesh it’s amazing and more my type of car. Shawn at bmw park lane swapped the car with no problems at all and overall had great customer service. He also said I will receive the x2 quicker than I would’ve received the i4. So anyone going to bmw park lane you are in good hands!

            #258305
            TheSUVguy
            Participant

              Hi Jack, congrats on your order. We’re considering the x2 ourselves, I thought the ix2 would come on first but it’s good to see motability put the x2 up as soon as bmw released that new engine.

              just a quick question, do you know if all colours are free? That pure frozen grey looks really cool. Also did you try get £500 off by saying Marshalls bmw are doing so? Thank you

              #258360
              Jackthelad1
              Participant

                Hi,

                Yes pure frozen grey looks amazing but I think it costs extra. Not 100% sure though.
                I went for skyscraper grey which was free. Added sun protection glass for £330. Was tempted by the panoramic roof!
                So glad the petrol version of the X2 was added over the ix2, I don’t have home charging so that was putting me off going electric.
                I got the £750 off but didn’t know about the £500 off from marshalls.
                I might email them see what I can do lol

                Good luck

                #258370
                TheSUVguy
                Participant

                  hi Jack, went to check out the X2 today, I’m from London but away for the week but luckily the dealership I went to today had an ix2 come in. I loved it but Mrs wasn’t happy about the roof being low, we have to duck when going into it other than that it’s an amazing looking car. Will deffo consider it we’re gonna give the q4 sport back a look soon

                  #258395
                  kk
                  Participant

                    Hey people

                    congrats jack in the order, hopefully you should be one of the 1st on the road!

                    Also want the sun protection glass and really considering the pan roof as my current car (Vw Tiguan R line) has one. When I get into cars without it feels a little weird now.

                    SUVguy OMG is all I can say Those two together, the to cars I’m considering BEAUTIFUL!
                    Is that the pure frozen grey?

                    #258397
                    cw
                    Participant

                      Hi I’m new to the forum just thought I’d share my experience! Today I cancelled my i4 order and switched to the x2 m sport with the tech and pro packs. I had ordered the i4 sport from bmw park lane in August and still hadn’t received a build slot. As soon as I see the x2 had been added to the scheme I decided to swap. Initially I was going to upgrade to the m sport i4 pro pack but the ap was just too high for a 3 year lease. While the i4 is a stunning car, I couldn’t be happier with my decision. I see the x2 in the showroom today and wow in the flesh it’s amazing and more my type of car. Shawn at bmw park lane swapped the car with no problems at all and overall had great customer service. He also said I will receive the x2 quicker than I would’ve received the i4. So anyone going to bmw park lane you are in good hands!

                       

                      Hi, I’ve just noticed the X2 coming on, was hoping the petrol X1 had come on. However the X2 is lovely!!

                       

                      Did they give a possible date on delivery?

                      Can you please tell me what you get extra with tech/Pro package?

                       

                      I’ve looked on the configuration but can’t see those packages.

                       

                      Kindest regards, Chris.

                      #258398
                      cw
                      Participant

                        Edit, I’ve just seen it. It’s well worth the extra lay out.

                        #258405
                        Ele
                        Participant

                          You may be able to extend the lease to 5ys thus making the AP more palatable

                          #258409
                          kezo
                          Participant

                            The X2 has been removed from the scheme. Hopefully a technical matter and it will rejoin in the next day or so.

                            #258420
                            LordMuc
                            Participant

                              <p style=”text-align: left;”>@ele, no more 5 years. Only in very exceptional circumstances.</p>

                              #258421
                              LordMuc
                              Participant

                                X2 removed already, liked the look of that, was going to cancel the i4, lets hope its only a blip.

                                #258426
                                cw
                                Participant

                                  Well that was removed quickly, we were going to order one Sunday.

                                  #258428
                                  cw
                                  Participant

                                    <p style=”text-align: left;”>@ele, no more 5 years. Only in very exceptional circumstances.</p>

                                     

                                    Not really, once the 3 years is up, you can extend for a extra two years. It’s a very straightforward option. I extend my current car in November.

                                    #258432
                                    wmcforum
                                    Which Mobility Car

                                      The rule changed in December.

                                      #258436
                                      cw
                                      Participant

                                        The rule changed in December.

                                        oh didn’t know that, come to think of it mine was automatically done in November.

                                        Thank you for that information

                                        #258447
                                        TheSUVguy
                                        Participant

                                          Hey KK, it’s not frozen grey, the dealer said it’s one of the other greys can’t remember the name sorry. Also the Audi there is our current q3 I’m assuming you mistook it for a q4? If you go for the pan roof (assuming the x2 comes back on the scheme) keep in mind the glass doesn’t open up like your Tiguan would

                                          #258477
                                          Jackthelad1
                                          Participant

                                            Hi all,

                                            Spoke with the dealer today and he told me it was a bmw decision to remove it from the scheme, hopefully it comes back on soon for those who want to order.
                                            luckily my order is confirmed so I’m happy about that.
                                            Chris, the estimated delivery date for mine is July!
                                            I think you’ll start seeing X2’s on the road from early march

                                            #258488
                                            cw
                                            Participant

                                              Thank you for the reply ‘Jack’

                                               

                                              You must be over the moon, enjoy!! We were going to order one on Sunday, I’ll keep my eyes peeled.

                                               

                                              Thank you.

                                               

                                               

                                              #258554
                                              teemb
                                              Participant

                                                Interesting thread. I reserved a bmw x2 paid deposit and they cancelled my order. They said they have cancelled all Motability orders so will be complaining since Jack has advised he will be getting one in July!

                                                #258577
                                                TheSUVguy
                                                Participant

                                                  I just emailed the dealer that showed me the x2 the other day to confirm why it’s been removed, when he gets back I’ll let you know. Personally I think they messed up the AP, only £500 extra for £3988 worth of packs. Hopefully I’m wrong as if it came back into the scheme I’d prefer it to stay the same price or lower

                                                  #258584
                                                  cw
                                                  Participant

                                                    Yeah, i looked at the tech/pro pack, and it was well worth the extra £500.

                                                    I remember once the Q3 came on for a couple of days and never came back on.

                                                     

                                                    #258599
                                                    teemb
                                                    Participant

                                                      theyve already told me its because demand is high so theyd rather service the pcp and cash buyers. but you cant cancel an order once its been placed doesnt quite add up. also the AP looks fine considering Audi q4 is on the scheme and the car is £10k more. the bmw x2 OTR price is only £40k

                                                      #258591
                                                      HM
                                                      Participant

                                                        My heart sank yesterday when it came off the scheme. We went to see the x2 on tuesday and absolutely loved it and had an appointment booked on Sunday to order one through the dealers motability specialist. The dealer has told me that she has been informed that it was a mistake that it was ever on the scheme and that even if I had ordered it on tuesday that the order would have been cancelled. She asked if I was interested in the ix1 but at the moment an electric car won’t suit our needs. I’m on a lease extension with my xc40 which has been a great car but I’m feeling more and more disappointed with the selection of ice cars on motability, I feel there is a lot of electric cars on motability as many of the dealers are struggling to sell them. Also I feel a few hundred pounds is a fair price for the extra packs as we never actually own the car and at the end of the 3 year lease when handed back they can sell the more desirable cars for a higher price.

                                                      Viewing 25 replies - 1 through 25 (of 29 total)
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