BEV purchasing process, including charger install.

  • Creator
    Topic
  • #256419
    MFillingham
    Participant

      I’m going to keep track of all that goes on in the processes after deciding what car I’m going for and include the timescales, just in case they help anyone.  I am very aware that everyone gets different responses and mine may well be a straight forward charger install.

       

      So, the car.  I’ve opted for the Hyundai Ioniq 5 Namsan Edition RWD.  The reason for this one over a better priced Ultimate plus Tech Pack was simple availability, this one was in the showroom, looking at what was docked, there were a few Ultimates with Tech Pack but they all included the Heat Pump (an additional £950 that I’d not see again) Once you’ve added the heat pump price, it’s not a huge jump to get to the Namsan Edition and with the Pano roof  it is more than worth the extra money.  That’s booked for delivery 1st Feb. Car ordered 16th January.

       

      Day after ordering everything was approved by Motability.

      Same day I had an email from Ohme asking me to complete a survey.  It’s a simple task, for someone.  There’s a mass of questions about your house, where you want the install, your electricity supply and usage, ownership/landlord, permissions.  Then they ask you for a bunch of photos, to give them credit, they give you pictures of what you’re aiming the camera (phone) at, so you should be able to get the pictures they want.  Then you’re asked to draw your house, with measurements of where the cable will go (yes, you’re making that decision, not an expert).  So, I’ve done all this and sent it off.  Within an hour I get a phone call, and they leave a voice mail, a silent one.  I get that notification after they’ve closed, so I’ll see if they try again the following day.  Nope.

       

      I phone them the following week, to see what they wanted, turns out it was permission from the landlord, no problem, this was anticipated and I already had written permission, so I forwarded that email to them.

      Next day they decline my install, I don’t have a drive, despite my picture showing a drive and the photographs showing said concreted driveway.  Next morning I’m taking daylight photos of the drive (with a car in it) from the house perspective and from across the street, showing both the open gates and the dropped curb.

      Later that day they agree all is in order and they’ve forwarded the install details to my local installer, who will contact me.  I’m now less than one week from collecting the new car, so I’m guessing there’s going to be a period of no charger at home but I can live with that.

       

      So far, it’s not been particularly painful but also not been a great process.  I’m an intelligent person with experience in electrical installation (I trained as an electrician briefly when younger and at least know one end of a screwdriver from the other), I’ve the technical capability to take these pictures and can understand what’s going on.  However, I still needed several follow up calls and messages to get everything they wanted.  Given this is for disabled people, including those with limited mental capacity, there’s going to be conversations with carers/family members, people trying to work out what they’re doing and I can see a lot of problems.

       

      I’ll add in future developments as we progress, including pictures of the car next week.

      I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
      I'll try to give my honest opinion but am always open to learning.

      Mark

    Viewing 25 replies - 126 through 150 (of 182 total)
    • Author
      Replies
    • #260045
      kj35
      Participant

        I feel incredibly well informed thanks to this forum and yourself mr @kezo

        #260075
        kj35
        Participant

          Hopefully all goes well for you on Monday 🙂

           

          I’m going to be in surge protection patrol 🙂

          ARE YOU FITTING ONE??? WHERE ARE YOU PUTTING IT?? NOT INSIDE  THE METER BOX I HOPE??!!

           

          And so on. Should be fun.

           

          #260076
          kezo
          Participant

            Hopefully all goes well for you on Monday 🙂

            I’m going to be in surge protection patrol 🙂 ARE YOU FITTING ONE??? WHERE ARE YOU PUTTING IT?? NOT INSIDE THE METER BOX I HOPE??!! And so on. Should be fun.

            It will look something along these lines.

            https://www.tlc-direct.co.uk/Products/BGCFEV1A.html

            30mA Double Pole Type A RCD or RCBO or Main switch if they are tight
            1x Type 2 SPD
            1x 32A MCB for SPD
            1x 40A B Curve MCB to connect power to charger

            #260131
            kj35
            Participant

              Well that went well. Ascent are due here at 11.30 and have just phoned and cancelled.

              next appointment available Friday

              #260132
              kj35
              Participant

                This is the third appointment now. First one ( last Thursday ) they changed the time from a morning appointment at the last minute to an afternoon slot which I couldn’t do. So then we moved the date to today. Now they can’t come and haven’t got anyone else who can do it. So now rebooked for Friday. I’m not holding my breath.

                • This reply was modified 1 month, 2 weeks ago by kj35.
                • This reply was modified 1 month, 2 weeks ago by kj35.
                #260142
                kezo
                Participant

                  This is the third appointment now. First one ( last Thursday ) they changed the time from a morning appointment at the last minute to an afternoon slot which I couldn’t do. So then we moved the date to today. Now they can’t come and haven’t got anyone else who can do it. So now rebooked for Friday. I’m not holding my breath.

                  There is more money to be made elsewhere with their own work. Those having cut down price work are put on the back burner, untill they have nne of their own work. It is always the same with this type of contract work unfortunately.

                  This needs stopping especially when Motability customers are being messed around more than most, due to how this system is set up. I recommend you do what others are doing and email andrewmiller@motabilityoperations.co.uk explaining how you are being messed about by Ohme’s nstaller.

                  #260145
                  kj35
                  Participant

                    Sent to Andrew miller :-

                     

                    We have just had our fitting for our BEV charger cancelled last minute ( again) by Ohme’s installer Ascent services. Initially they were due on the 29th February but called to change the time of their visit from morning to afternoon. We couldn’t do this so I was rearranged for today 11.30 they rang at 10 to say their fitter was unavailable and there are no other fitters in the area. I’m out of pocket having arranged help so they can freely access my property. It’s now rearranged for Friday ( we’ll see). So many people are having difficulty with the installations.

                    I don’t expect you to do anything with my case I’m sure you have more pressing issues to attend to. But when you are reviewing your suppliers with your operations team perhaps you could add my story to the many others you have.

                    • This reply was modified 1 month, 2 weeks ago by kj35.
                    #260151
                    kezo
                    Participant

                      @kj35 I expect you will get a reply in the next day or two!


                      @MFillingham
                      where are you hiding. I trust all is well?

                      #260152
                      kj35
                      Participant

                        Had an almost immediate response from motability operations who were very good. We’ve agreed a way forward which I won’t detail here until after it has happened.

                        #260195
                        MFillingham
                        Participant

                          @kj35 I hope all ends well.


                          @kezo
                          yes mate, all is well, I’ve just not seen much to comment on.   I’ve seen a lot of posts appearing around charger woes, usually either install costs going mad or problems in getting it done.  I’m just quietly hoping the 18th sees my install happen as planned.  To be fair, I’ve seen nothing from Virtus that makes me too worried, I’d be happier if Ohme weren’t involved at all.

                          I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
                          I'll try to give my honest opinion but am always open to learning.

                          Mark

                          #260220
                          kezo
                          Participant

                            Good to hear mate 🙂

                            #265305
                            kj35
                            Participant

                              Well they’re here and fitting it!!! They were due at 1130 and arrived at 830 ( it is poets day I suppose) so far seems very good.

                              #267503
                              kj35
                              Participant

                                Install day today. 3rd time lucky. Motability ops even rang me to make sure he’d arrived ! Superb. Anyhoo he was due 1130 arrived 830. All fitted by 1230 but with 5metre tethered cable not the 8 metre I asked for.  Definitely a surge protector fitted outside the meter box all neat thanks @kezo. App shows all set up correctly at 32amps again thanks Kezo. Might leave at the 5 as the 8 might be too heavy for me just means a bit of shuffling on the drive.

                                #267632
                                MFillingham
                                Participant

                                  Install day today. 3rd time lucky. Motability ops even rang me to make sure he’d arrived ! Superb. Anyhoo he was due 1130 arrived 830. All fitted by 1230 but with 5metre tethered cable not the 8 metre I asked for. Definitely a surge protector fitted outside the meter box all neat thanks @kezo. App shows all set up correctly at 32amps again thanks Kezo. Might leave at the 5 as the 8 might be too heavy for me just means a bit of shuffling on the drive.

                                   

                                  Yay!!! So happy you got sorted in the end.  The cables can be heavy and, as with all cables/ropes, can be a difficult thing to coil up.  Something many forget when it comes to those with limited capabilities and charging.

                                   

                                  I’ve a 10 metre cable which I originally got because people tended to park where they liked despite the charger.  It can be an absolute pain to coil up properly as it is both heavy and can get twisted, usually requiring some force to get to coil neatly.

                                  I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
                                  I'll try to give my honest opinion but am always open to learning.

                                  Mark

                                  #267650
                                  kj35
                                  Participant

                                    Install day today. 3rd time lucky. Motability ops even rang me to make sure he’d arrived ! Superb. Anyhoo he was due 1130 arrived 830. All fitted by 1230 but with 5metre tethered cable not the 8 metre I asked for. Definitely a surge protector fitted outside the meter box all neat thanks @kezo. App shows all set up correctly at 32amps again thanks Kezo. Might leave at the 5 as the 8 might be too heavy for me just means a bit of shuffling on the drive.

                                    Yay!!! So happy you got sorted in the end. The cables can be heavy and, as with all cables/ropes, can be a difficult thing to coil up. Something many forget when it comes to those with limited capabilities and charging. I’ve a 10 metre cable which I originally got because people tended to park where they liked despite the charger. It can be an absolute pain to coil up properly as it is both heavy and can get twisted, usually requiring some force to get to coil neatly.

                                     

                                    aahh !! Thank you ! Yes even the 5 metre is quite unwieldy and heavy. It’s exactly why I went tethered so I wouldn’t have to carry cables plus a walking stick ( plus I walk like a drunk) the 8 metre would definitely have been an issue.

                                    #267658
                                    Djw38uk
                                    Participant

                                      I will be parking about 2 feet from my charger. I’m tempted to purchase a 2 metre charging cable to make my life easier (I have untethered).

                                      #268656
                                      MFillingham
                                      Participant

                                        Tomorrow is supposed to be the big day!!  I say supposed because I’ve heard nothing in weeks.  Ohme sent me an email a couple of weeks ago confirming the 18th as my install date but who knows for sure.  I’ve heard nothing about time or whether they’re bringing the charger with them as I’ve received nothing.

                                        I did have a visit from my NDO again.  This guy in a shirt & tie pitched up, announced himself as National Grid to check whether the fuse was the right size.  I informed him of their previous visit and he still wanted to check until I told him he’d have to shift the tumble drier that’s obstructing full access to the cupboard.  He looked at me and asked me to move it, once I explained I was disabled and unable he grunted and said he’d get in touch with the office as he wasn’t moving it.

                                        Sooo, let’s see what tomorrow brings…

                                        I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
                                        I'll try to give my honest opinion but am always open to learning.

                                        Mark

                                        #268657
                                        kezo
                                        Participant

                                          Typical of someone in a shirt & tie.

                                          More importantly, I find it odd last communication was two week ago and you haven’t heard anything from the installation company, if only to give you at least an AM or PM appointment!

                                          What happens if you had a hospital/doctors appointment and needed to organise a relative to be available. Poor CS really.

                                          Ive heard some receiving the charger through the post but, thats not to say it happens to everyone and very much depends who the contractor is.

                                          I hope it all goes ahead and to plan for you tomorrow mate.

                                          If its a no show, don’t mess around chasing them, rather get email Andrew Millers and get jis office to sort it.

                                          #268698
                                          kezo
                                          Participant

                                            Did they turn up this morning?

                                            #268700
                                            MFillingham
                                            Participant

                                              Now it’s officially afternoon, no

                                              I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
                                              I'll try to give my honest opinion but am always open to learning.

                                              Mark

                                              #268701
                                              kj35
                                              Participant

                                                Now it’s officially afternoon, no

                                                 

                                                oh Mark I’m so sorry. It’s really frustrating when this happens and they’ve messed you about too much now.

                                                #268703
                                                MFillingham
                                                Participant

                                                  Now it’s officially afternoon, no

                                                  oh Mark I’m so sorry. It’s really frustrating when this happens and they’ve messed you about too much now.

                                                   

                                                  In some defence they did say today and weren’t at all mentioning a time.  Technically they have until 5 before they’ve officially messed us about.

                                                  I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
                                                  I'll try to give my honest opinion but am always open to learning.

                                                  Mark

                                                  #268706
                                                  kezo
                                                  Participant

                                                    Ditto @kj35

                                                    At the end of the day it’s just not on with how some are being treated, as gutter people.

                                                    Don’t let them mess you about mate, email andrewmiller@motabilityoperations.co.uk and let his office sort it!

                                                    #268707
                                                    MFillingham
                                                    Participant

                                                      Jeeez!!

                                                       

                                                      It’s great to think there are people looking out for me but they’re not even late yet, technically.  Assuming it’ll take a couple of hours to install, I’ll start getting twitchy around 3.  However, whenever they do pitch up, they’ll be reminded that just giving a whole day is a little less than ideal.

                                                      I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
                                                      I'll try to give my honest opinion but am always open to learning.

                                                      Mark

                                                      #268710
                                                      kezo
                                                      Participant

                                                        Should have read if don’t turn up but, trying to do 10 things at once is never a good idea!

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