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As my Motability lease contract extension for another two years technically started on Friday just gone, I casually entered my car reg number into ‘askMId’ to ensure the RSAM insurance had been extended as well.
It hadn’t! My car was showing as having no insurance!
I thus rang RSAM early on Friday morning, who said it couldn’t happen, then checked on their system and agreed the insurance had expired! (I initially got told not to worry as I have 7 days to renew it? – whatever that was about I never got to the bottom of).
Anyway, RSAM spoke to Motability whilst I was still on the phone, and I was told that the lease extension had not been ‘finalised’ on the system, but had been done now. I was told my insurance had now been extended to November 2020 and I would receive a cover note in the post shortly.
Well sods law, on Friday night, my car triggered an ANPR camera on a Police car so I was pulled in. I showed the Officer my lease extension letter and the now expired insurance certificate and showed him the proof of the phone call to RSAM on my mobile. Being disabled and in a Motability car, he took pity but said to get it sorted out asap, else the car could be impounded.
Anyway, I have just checked on askMId and it is still showing as having no insurance!
Does anyone know how long it takes to update askMId? or when askMId is actually updated – is it a ‘live’ service?
I am driving down from Yorkshire to London early on Tuesday morning and foresee getting constantly pulled over. Not even having a cover-note yet is also a worry as I have no actual proof of insurance.
Am I better off speaking to Motability and/or RSAM in the morning? Any other helpful suggestions?