[Oscarmax]

After an Apple update the wife iPone 16 is asking for age verification, it will not recognise her email address, password or 6 digit passcode. We have been on to Apple helpline two techical advisers, they cannot resolve it, been online apparently it is a total mess up.

Very limited us and can only phone no in her address book.

• This topic was modified 3 weeks, 2 days ago by Oscarmax.

Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

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[kezo]

Have you tried force restarting the phone and seeing if it auto validates age. If not do another force restart and scan a credit card.

https://9to5mac.com/2026/03/26/apple-age-verification-failing-for-some-heres-what-to-try/

 

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[Oscarmax]

To date even Apple technical cannot fix it, I will wait for the next update to see what happens. For Apple this is massive PR disaster it will push Apple users towards Androids

• This reply was modified 3 weeks, 1 day ago by Oscarmax.

Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

[kezo]

Have you looked at rolling back to the previous version?

I’m an Android fan, so not fully clued up on IOS devices

[Jojoe]

Sorry it doesn’t help, but I just had to click to say I was over 18. Apparently if you’ve held an apple account for a few years they consider this as proof, I’ve had an apple account since 2009 with my iPhone 3s.

[Oscarmax]

I have had an apple account for about 16 years our iPhones are 15/16

Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

[Author]

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