[Phaedra]

Morning All  🙂

Anyone had a problem adding a driver using Direct Line?

I’ve been trying to add my friend since yesterday using the online portal.  Everything goes through but it comes up with “Sorry, this driver cannot be added We’re unable to add the driver at this time”

He has no insurance claims, points etc., the only thing I can think of is his license is being renewed as he’s now 70, it was sent off about 2-1/2 weeks ago but should still be valid.

Quick update!
He’s mananged to get into the DVLA online system, his license say “Expired” but still allowed to drive ???

Status says “In Progress” but when he applied it said he should receive it in about 5 days!

Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

Topic

[kezo]

It would have expired at age 70, but can drive if the DVLA are processing a new one, is my understanding.

Did he renew online or by post

https://www.gov.uk/renew-driving-licence-at-70?ref=ed_direct

[Glos Guy]

I suspect that this might be because Motability have always been quite strict on named drivers who aren’t immediate family and / or live at your address. It may be that adding a friend doesn’t get automatically accepted online and you have to phone them so that they can check that your friend meets the criteria for a named drivers?

[Phaedra]

Thanks for the replies.

I’ve had 2 previous drivers added (different leases) and neither were family of lived close by, unfortunately none of my children drive and apart from them I have no living family.  The two previous drivers are also now deceased.

I’m assuming it’s because it’s marked as expired, hopefully he’ll get it replaced shortly, he applied online.

Edit.
just realised I’m now within the 90 day period where I can apply for my renewal, what a PITA that was, creating a Gov One ID etc. etc.  Never mind, it’s submitted and hopefully I’ll get it before June 🙂

Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

[Phaedra]

Well that was fast!  Got an email about 8am saying it was completed and should be with me within 2 weeks!.

Went online and checked and I’m now good until June 2029.

Not sure what’s happening with my friends, he better try and ring them tomorrow I think!.

Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

[Phaedra]

Update!

My new license arrived today!  Only applied late last Saturday night so under a week.

Still no sign of my friends, after 3-1/2 weeks it still says processing.  We’re assuming it’s because he’s on insulin and they’re getting in touch with his GP.

Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

[Author]

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