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COVID-19 at Vertu Volkswagen
Motability – Frequently Asked Questions
I have submitted an application – will the handover of my car still go ahead?
Our sales departments have temporarily closed, meaning that we are currently unable to hand over vehicles. If you are already a customer with a car on the Motability Scheme, your lease will automatically be extended for a further six months.
Once the Government restrictions are lifted and we have re-opened, we will be in touch with you to arrange a date for the handover of your new car. Motability have explained to us that there will be a minimum 2-week delay between the end of the lockdown restrictions and the first new car handovers.
If you are not currently a customer on the Scheme and are waiting for your first car to be delivered, this will now be delayed until we are able to open again. We appreciate that this might be difficult for you, however we are not able to hand over any new cars at this time.