Ha ha @vinalspin get your money back! Over the years twice we have had dealerships try and charge one for windscreen wipers a one for the Mot, just because they do doesn’t make it right, I wonder how many people they have got away with doing it to, @bigdave I’m sorry you got charged unnecessarily I’ve checked policies and I personally will not be paying any excess unless the Windscreen needs replacing. And on our vehicle we only have One Windscreen.
Im afraid this is one of those situations where people get wrongly charged a little bit like the Adblue issue with people getting charged, many did or do because they got told that’s the way it is and pay it, but those who argue it or quote to the garage it is actually included don’t pay. In this instance it’s a bit easier although most service departments don’t realise and we as customers shouldn’t need to tell them but there is a back office code Any dealership can enter with no charge to the customer (ICME code 2317.) unfortunately I don’t know of a code for Glass