i was one of those people who features on the Watchdog report about the RAC. I broke down twice in a 3 day period and was left waiting for over 28 hours in 2 days. 23 hours the first time and 5 hours on the hard shoulder of the M40 the second time. The guys ok the ground were great – once they got there. But customer service was absolutely terrible. They never called me back to let me know when to expect a rescue or to update me on what was going on… and im still waiting for an apology!!