The Watchdog programme showed people who had broken down got a patrol and then had to wait for a recovery truck. Now this has been a problem in all the years I have been driving. Mainly all recoveries are contracted out to a network of garages. The RAC’s point of view is once they have passed that recovery on to a contractor it is the contractors responsibility to manage that work. i.e. keep people informed and that has never worked in years I was in that line of business.
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