Everyone expects amazing service theses days or the power of the review goes to people’s heads, I’ve never reviewed RAC or the AA and I’ve been a member of both over the years.
But ive personally never been left more then a hour more then once and that was a Friday rush hour and the M40 was jammed, but we did get telephone updates every now and then.
The biggesr rip rip off though and I wasn’t in the mobility scheme at the i ever as my health was fine.
Was the cost of a new 201/15/55 tyre at 530 pm on a Friday , now I know quick fit open till 8pm on that day and they quoted roughly £70 if I could get the car to them which wasn’t possible as the wall exploded and all I had was a gunk kit.
So Rac man arrives he puts a odd size wheel on in about 5 mins. I follow him off the m40 to a premier inn car park I needed the loo. He took my old wheel and tyre off to a nearby tyre fitter was I happy with that? Er I had no choice.
He came back 30 mins later said he had to call the tyre place to come back and reopen? As they’d gone home.
I got a new exactly the same bridgestone tyre got the bargain price of £237 plus vat. ? had to pay but I said it’s london tyre shops don’t close at 6pm especially when you phone up first and I would complain to customer service regarding the price.
A week later I got a refund for all but £65 inc vat and an apology.
Next time I hade another blow out on a piece of angle iron on the A3 the guy came out asked me what tyre I wanted I said Bridgestone he followed me with the odd tyre fitted they changed the tyre I paid them direct and was on my way this was a Friday evening at 630 pm
apart from that that once when I was nearly right royally turned over I’ve had brilliant service